Terms and Conditions

About these terms

These terms apply when you ask for an estimate, book a ceramic coating, or buy products from our online store. Please read them before you book or order. Nothing in these terms affects your legal rights as a consumer under Maltese and EU law.

Who we are

Epic Detailing is run by [Company legal name], registration number [Company registration number], VAT number [VAT number], of [Registered address]. You can reach us at [Contact email] or [Contact phone].

Estimates

The price our website shows is an estimate. It is based on the vehicle size, coating tier and add-ons you choose, and on any photos you send.

We confirm the final price when we inspect your car with you at drop-off. The inspection is free and takes about 15 minutes. The final price can differ from the estimate if the car's size, paint condition or preparation needs differ from what we could see beforehand.

You decide whether to go ahead once you know the final price. If you do not accept it, you can take your car away and you owe us nothing. We confirm the final price and how you will pay before we start any work.

Booking, drop-off and collection

When you book online you choose a drop-off date. We show you the collection date, based on how many working days the job needs. We send you a confirmation email and a calendar invitation.

Please bring the car on the drop-off date, within the drop-off times shown when you booked, and collect it on the collection date. If the job needs more time than planned, we will tell you as soon as we know. If you cannot collect on the agreed date, tell us and we will arrange another time.

Cancelling or changing a booking

If you need to cancel or move your booking, please give us at least 48 hours' notice by email or phone. We take no payment when you book online, so there is no charge for cancelling.

If you cancel with less than 48 hours' notice more than once, or do not arrive without telling us, we may ask for a deposit before we accept another booking from you.

If we need to cancel or move your booking, we will tell you as soon as we can and offer you another date.

Your right to cancel the coating service

The contract for the coating is made at our studio, when you accept the final price at drop-off. Until then you can cancel your booking at any time, as described above.

If the law treats your contract as made at a distance, you have 14 days to cancel it. If you ask us to start the work within those 14 days, you must pay for the work done up to the point you cancel. Once the work is complete, you can no longer cancel.

Your responsibilities

Before you drop off the car, please:

• Remove valuables and personal belongings.
• Tell us about any damage, repaints, wraps, paint protection film, stone chips or other paint defects you know of.
• Give us accurate details about the car.
• Make sure you own the car or have the owner's permission to have it coated.

We inspect the car with you at drop-off and note any existing damage. After collection, please follow the aftercare instructions we give you.

Coating durability and aftercare

The 24 months+ and 36 months+ tiers describe how long we expect the coating to protect the paint with correct aftercare. They are estimates, not a promise of a fixed lifetime. How long the coating lasts depends on how the car is washed, stored and driven.

The coating resists UV, salt, bird droppings, tree sap and fine wash marks. It is a thin hard layer, not a thick film. It does not stop stone chips, deep scratches, dents or accident damage.

To get the most from the coating:

• Do not wash the car until the date we give you at handover, while the coating finishes curing.
• Wash with a pH-neutral shampoo and a clean mitt, and dry with a soft microfibre towel.
• Avoid brush car washes, which scratch the coating and the paint under it.
• Do not leave the car to dry in direct sun, because the water leaves spots.

If you think the coating has failed early because of how we applied it, tell us. We will inspect the car and, where the fault is ours, put it right.

Our liability

We take reasonable care of your car while it is with us. We are responsible for loss or damage to it that we cause through our negligence or by breaking these terms.

We are not responsible for:

• Damage or defects that existed before drop-off, or problems they cause later, such as a poor repaint lifting.
• Problems caused by not following the aftercare instructions.
• Belongings left in the car, unless we lose or damage them through our negligence.
• Loss that we could not reasonably have foreseen when you booked.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nothing in these terms takes away your statutory rights as a consumer.

Store orders

Orders from our online store are placed on Shopify's checkout. The price, any delivery charges and the total are shown before you pay. Your order is accepted when you receive our order confirmation email. If we cannot supply an item, we will tell you and refund you in full.

Your right to cancel a store order

You can cancel a store order for any reason within 14 days of the day you, or someone you name, receive the goods. To cancel, tell us clearly by email or in writing. You can use the model form below, but you do not have to.

Send the goods back within 14 days of telling us. You pay the direct cost of returning them, unless they are faulty or not what you ordered.

We refund the price and the standard delivery cost within 14 days of hearing from you, using the payment method you used. We may wait until we receive the goods back, or proof that you sent them, before we refund. If you open or use a product more than you would need to in a shop to check it, we may reduce the refund to reflect its loss in value.

Model cancellation form:

• To [Company legal name], [Registered address], [Contact email].
• I give notice that I cancel my contract for the sale of the following goods:
• Ordered on, or received on:
• Your name:
• Your address:
• Your signature (only if you send this form on paper):
• Date:

Faulty goods

Under Maltese law, including the Consumer Affairs Act (Cap. 378), the goods we sell must match their description, be of satisfactory quality and be fit for purpose. If a product is faulty or does not match its description within 2 years of delivery, you are entitled to a repair or replacement. If neither is possible, or it is not done within a reasonable time, you are entitled to a price reduction or a full refund. We cover the cost of returning faulty goods.

Your personal data

Our Privacy Policy explains how we use the personal data you give us. It is linked at the foot of every page.

Complaints and disputes

If something goes wrong, please contact us first so we can try to put it right. If we cannot resolve it, you can contact the Malta Competition and Consumer Affairs Authority (MCCAA) or bring a claim before the Consumer Claims Tribunal.

These terms are governed by Maltese law, and the courts of Malta can hear any dispute. If you live in another EU country, you keep the protection of the mandatory consumer laws of that country, and you can also bring a claim in its courts.

Changes to these terms

We may update these terms from time to time. The version on this page on the day you book or order is the one that applies to that booking or order.

Contact

[Company legal name], [Registered address]. Email [Contact email]. Phone [Contact phone].